[Linux Academy] Amazon Connect Essentials (Kelby Enevold)

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Amazon Connect is a cloud-based contact center solution that revolutionizes the way companies interact with their customers. Amazon Connect makes it easy to set up and manage a customer contact center while also providing reliable customer engagement at any scale. The intent of this course is to take business or technical stakeholders from absolutely zero Amazon connect knowledge to being able to justify, design, and implement a solution within their business.

Throughout the course we will cover topics such as creating your first connect instance, creating contact flows, and even taking calls as an Agent. Lastly, we'll start diving into the power Lex brings to our contact center, and lightly discuss how a Lex Chatbot can impact your Contact Center.

Спойлер: Содержание складчины (файлы и папки)

00-course-introduction.mp4 [5m 664k 765]
00-course-introduction.srt [2k 337]
01-about-the-author.mp4 [4m 40k 688]
01-about-the-author.srt [2k 264]
02-creating-an-aws-account.mp4 [34m 570k 536]
02-creating-an-aws-account.srt [6k 832]
03-contact-center-basics-and-key-components.mp4 [56m 464k 267]
03-contact-center-basics-and-key-components.srt [9k 729]
04-contact-center-costs.mp4 [34m 683k 802]
04-contact-center-costs.srt [5k 282]
05-amazon-connect-costs-and-benefits.mp4 [113m 558k 430]
05-amazon-connect-costs-and-benefits.srt [20k 242]
06-summary-and-what-s-next.mp4 [25m 764k 894]
06-summary-and-what-s-next.srt [5k 605]
07-scenario-introduction.mp4 [56m 515k 199]
07-scenario-introduction.srt [8k 485]
08-customer-and-business-requirements-part-1.mp4 [123m 845k 386]
08-customer-and-business-requirements-part-1.srt [19k 599]
09-customer-and-business-requirements-part-2.mp4 [44m 258k 760]
09-customer-and-business-requirements-part-2.srt [7k 459]
10-agent-requirements.mp4 [59m 198k 219]
10-agent-requirements.srt [11k 717]
11-infrastructure-and-management-requirements.mp4 [97m 513k 169]
11-infrastructure-and-management-requirements.srt [16k 617]
12-the-requirements-document.mp4 [78m 148k 693]
12-the-requirements-document.srt [13k 786]
13-creating-a-contact-center-part-1.mp4 [72m 452k 707]
13-creating-a-contact-center-part-1.srt [16k 46]
14-creating-a-contact-center-part-2.mp4 [53m 144k 21]
14-creating-a-contact-center-part-2.srt [10k 652]
15-configuring-inbound-and-outbound-calls-and-numbers.mp4 [89m 459k 46]
15-configuring-inbound-and-outbound-calls-and-numbers.srt [20k 155]
16-creating-queues-routing-profiles-and-contact-flows-part-1.mp4 [99m 135k 393]
16-creating-queues-routing-profiles-and-contact-flows-part-1.srt [19k 964]
17-creating-queues-routing-profiles-and-contact-flows-part-2.mp4 [74m 993k 719]
17-creating-queues-routing-profiles-and-contact-flows-part-2.srt [14k 643]
18-contact-flow-architecture.mp4 [123m 479k 189]
18-contact-flow-architecture.srt [21k 618]
19-building-a-contact-flow-part-1.mp4 [123m 587k 21]
19-building-a-contact-flow-part-1.srt [20k 18]
20-building-a-contact-flow-part-2.mp4 [89m 620k 411]
20-building-a-contact-flow-part-2.srt [14k 976]
21-implementing-self-service.mp4 [133m 683k 507]
21-implementing-self-service.srt [20k 701]
22-configuring-customer-callback-part-1.mp4 [148m 361k 678]
22-configuring-customer-callback-part-1.srt [26k 109]
23-configuring-customer-callback-part-2.mp4 [163m 664k 360]
23-configuring-customer-callback-part-2.srt [24k 964]
24-adding-a-lex-bot-part-1.mp4 [100m 30k 100]
24-adding-a-lex-bot-part-1.srt [19k 636]
25-adding-a-lex-bot-part-2.mp4 [87m 776k 172]
25-adding-a-lex-bot-part-2.srt [16k 449]
26-adding-a-lex-bot-part-3.mp4 [116m 835k 917]
26-adding-a-lex-bot-part-3.srt [19k 46]
27-configuring-agents.mp4 [66m 467k 164]
27-configuring-agents.srt [16k 471]
28-adding-and-using-agent-states.mp4 [79m 169k 661]
28-adding-and-using-agent-states.srt [14k 38]
29-configuring-and-working-with-call-recordings.mp4 [84m 478k 935]
29-configuring-and-working-with-call-recordings.srt [14k 219]
30-monitoring-live-conversations-and-listen-in.mp4 [40m 173k 950]
30-monitoring-live-conversations-and-listen-in.srt [7k 876]
31-configuring-monitoring-and-metrics.mp4 [128m 71k 82]
31-configuring-monitoring-and-metrics.srt [25k 380]
32-troubleshooting-part-1.mp4 [41m 926k 687]
32-troubleshooting-part-1.srt [9k 117]
33-troubleshooting-part-2.mp4 [35m 174k 676]
33-troubleshooting-part-2.srt [8k 706]
34-leveraging-chat-functionality-in-amazon-connect-part-1.mp4 [105m 251k 809]
35-leveraging-chat-functionality-in-amazon-connect-part-2.mp4 [49m 779k 120]
36-transferring-chats-and-calling-other-agents.mp4 [120m 87k 421]
37-leveraging-a-lex-chatbot.mp4 [154m 55k 902]
38-what-s-next.mp4 [7m 4k 211]
38-what-s-next.srt [2k 873]

downloads
1450-lexpineheadv2 [12k 675]
1451-lexchat [11k 656]
1452-pineheadv2-2 [12k 240]
1453-disconnect-flow [2k 730]
1454-pineheadrescuebot-export-json.json [9k 35]
1455-little-paws-animal-rescue-requirements-document-final-pdf.pdf [59k 969]
1462-samplenewusersconfig-csv.csv [325]

transcript
00-course-introduction.txt [1k 416]
01-about-the-author.txt [1k 377]
02-creating-an-aws-account.txt [4k 7]
03-contact-center-basics-and-key-components.txt [6k 54]
04-contact-center-costs.txt [3k 239]
05-amazon-connect-costs-and-benefits.txt [12k 419]
06-summary-and-what-s-next.txt [3k 459]
07-scenario-introduction.txt [5k 252]
08-customer-and-business-requirements-part-1.txt [12k 48]
09-customer-and-business-requirements-part-2.txt [4k 634]
10-agent-requirements.txt [7k 294]
11-infrastructure-and-management-requirements.txt [10k 392]
12-the-requirements-document.txt [8k 614]
13-creating-a-contact-center-part-1.txt [9k 752]
14-creating-a-contact-center-part-2.txt [6k 399]
15-configuring-inbound-and-outbound-calls-and-numbers.txt [12k 298]
16-creating-queues-routing-profiles-and-contact-flows-part-1.txt [11k 936]
17-creating-queues-routing-profiles-and-contact-flows-part-2.txt [8k 860]
18-contact-flow-architecture.txt [13k 80]
19-building-a-contact-flow-part-1.txt [12k 195]
20-building-a-contact-flow-part-2.txt [9k 158]
21-implementing-self-service.txt [12k 606]
22-configuring-customer-callback-part-1.txt [15k 939]
23-configuring-customer-callback-part-2.txt [15k 169]
24-adding-a-lex-bot-part-1.txt [11k 983]
25-adding-a-lex-bot-part-2.txt [10k 122]
26-adding-a-lex-bot-part-3.txt [11k 665]
27-configuring-agents.txt [10k 76]
28-adding-and-using-agent-states.txt [8k 561]
29-configuring-and-working-with-call-recordings.txt [8k 674]
30-monitoring-live-conversations-and-listen-in.txt [4k 779]
31-configuring-monitoring-and-metrics.txt [15k 584]
32-troubleshooting-part-1.txt [5k 543]
33-troubleshooting-part-2.txt [5k 405]
38-what-s-next.txt [1k 748]

Объем: 2.9Гб.

 

Не совсем понятно что в курсе, настройка чат-ботов для Амазон или что?

 

Гугль-перевод описания темы:

"Amazon Connect - это облачное решение для контакт-центра, которое революционизирует способ взаимодействия компаний со своими клиентами. Amazon Connect упрощает настройку центра обслуживания клиентов и управление им, а также обеспечивает надежное взаимодействие с клиентами в любом масштабе. Цель этого курса - помочь заинтересованным сторонам из бизнеса или технических специалистов перейти от абсолютно нулевых знаний Amazon к возможности обосновать, разработать и внедрить решение в рамках своего бизнеса.

На протяжении всего курса мы рассмотрим такие темы, как создание вашего первого экземпляра подключения, создание потоков контактов и даже прием звонков в качестве агента. Наконец, мы начнем углубляться в возможности, которые Lex привносит в наш контакт-центр, и слегка обсудим, как чат-бот Lex может повлиять на ваш контакт-центр."

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